Privacy Policy

The contact form. Your name, email address and message. FormSubmit, a third-party form service, delivers them to our inbox. Our server also sends them to HighLevel, a third-party customer workspace we use to keep track of and answer inquiries, together with which page of this site you sent the form from and the time it arrived. HighLevel receives them from our server, not from your browser.

If you call (209) 701-1172. That line is answered by an automated assistant, and the call may be recorded. If you ask whether you are talking to a person, the assistant's instructions are to tell you it is automated. Treat the call as recorded from the moment it connects.

This line is moving, or has moved, into HighLevel (also called LeadConnector), the customer workspace named above. Which of the two paths below applies depends on which one carries the line when you call, and they keep different things.

Through Retell AI and Twilio. At Retell AI, the recording and transcript are set to 90 days. If the assistant cannot be reached the call falls through to voicemail, and that path is different: the recording, its transcript and your number stay in our Twilio account, and a copy is written to our calendar and inbox so we see the message. Those copies have no automatic expiry. They stay until we delete them by hand, and we will delete them if you ask. If we export them before the line moves, the exported copies are kept the same way.

Through HighLevel. The assistant tells you at the start that the call is transcribed; the earlier assistant does not, so that is how you can tell which path your call is on. HighLevel keeps a transcript and a summary of each call, together with the number you call from and what you tell the assistant, in the call log and on a contact record in our account, so we can call you back. A voicemail you leave is recorded. We have not found a retention period in HighLevel's documentation, so treat these records as kept until we delete them. Ask and we will delete what our account lets us delete, and tell you if anything stays with HighLevel.

The Two Valley Studio quote form. This policy also covers the quote form on twovalleystudio.com. It asks for your name, email address, what you want built and a message, plus an optional phone number and an optional website address. It is delivered by FormSubmit, a third-party form service, to our inbox, and we read it to answer your request.

Text messages. We do not send text messages, and the contact form does not ask for a phone number. The number you call from, give as optional on the Studio quote form, or give when you book a call is handled as described on this page, and we do not use it to text you. Before any text program starts we will update this policy and its effective date. The rules that program will follow are in our messaging terms.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. We do not sell or rent your phone number or your text-message opt-in data. If we do text you in future: message frequency varies, message and data rates may apply, and you can reply STOP to opt out or HELP for help. The service providers that deliver our texts will handle your number and messages only to deliver them for us. We will name them here, and say how long texts and opt-out records are kept, before the first text is sent.

Booking a call. The Book buttons open a calendar in a new tab, and appointments are handled in HighLevel, the third-party customer workspace named above. The booking form asks for your name, email address and phone number, and we use them to set up the call and email you about it. What you enter there goes to HighLevel and to us, and is kept as described under “How long we keep it” below.

Hosting. The site runs on Vercel, which processes standard request data such as IP address and request logs in order to serve pages.

Analytics. We use Vercel Analytics and Vercel Speed Insights, which collect aggregate usage and performance data — page views, referrer, approximate location derived from IP, device and browser type. They are not used to build a profile of you and are not shared with advertisers.

Advertising. We do not run advertising trackers.

To answer you, to act on a call you place to our published number, and to keep the site running and secure. Nothing else.

Only the vendors that make those things work, acting on our behalf: FormSubmit (form delivery), HighLevel (our customer workspace, which receives contact-form inquiries and runs the booking calendar), Vercel (hosting and analytics), and Retell AI and Twilio (the phone line). We do not sell your personal information, and we do not share it for advertising.

Calls to (209) 701-1172 go through HighLevel or through Retell AI and Twilio, whichever carries the line when you call (see “If you call” above).

Calls through Retell AI and Twilio: recordings and transcripts at Retell AI, 90 days; the voicemail copies in Twilio, our calendar and our inbox, and any copies we export from Twilio, have no automatic expiry and are deleted on request. Calls through HighLevel: we have not found a retention period in HighLevel's documentation for transcripts, summaries, contact records or voicemails, so treat them as kept until we delete them; ask and we will delete what our account lets us delete, and tell you if anything stays with HighLevel. Form submissions and bookings: kept in our email, and contact-form inquiries and bookings also in HighLevel, while the enquiry or booking is active and for our business records afterwards. Ask us to delete yours and we will.

FormSubmit keeps its own copy of a submission for 30 days, per its published documentation. We use it as a free service with no account, so there is no contract setting that period and no way for us to delete that copy early. Request logs and analytics data are kept for as long as Vercel keeps them — we have not set a separate period and are not going to state one we have not measured.

Ask us what we hold about you, ask for a copy, or ask us to delete it — email 1@derekfairfield.com and we will action it. We will not treat you differently for asking.

Cookies. This site sets none, and neither analytics product sets one here. There is no consent banner because there is nothing to consent to.

Do other parties track you across other websites through this site? No. The only external script this site is permitted to load is Vercel’s analytics script — the site’s content security policy blocks every other source — and there are no advertising or social tracking tags on any page. You can verify that from the response headers without taking our word for it.

Do we change anything when your browser sends a Do Not Track or Global Privacy Control signal? No. We have built nothing to act on those signals, and we would rather say so than claim to honour one. They exist to stop cross-site tracking, and we do not do any. If that changes, this section changes first.

The code for Google Ads conversion tracking is in this site, switched off. It stays inert until a Google Ads ID is set in our hosting configuration. Switched on, it would set cookies and report form submissions to Google, and the two answers above would stop being true. The rule we hold ourselves to: this page is updated, with a new effective date, before that tag is ever enabled — not after.

This page exists because California’s Online Privacy Protection Act asks any commercial website collecting personal information from Californians to post a privacy policy, whatever the size of the business. That is us.

The CCPA is a different law, with size thresholds this company is nowhere near. It is therefore not a “business” under that statute, and we are not going to publish a rights section implying otherwise. The practical answer is the same either way: email us and ask, and we will do it.

This site is for businesses and is not directed to children. We do not knowingly collect personal information from anyone under 13. If you believe a child has sent us something, email us and we will delete it.

If what we collect changes, this page changes first — before the change goes live, not after. The effective date above tells you when it last did.

Fairfield Kr8tive LLC · 1@derekfairfield.com